Refund and Return Policy

Refund and Return Policy Plus Shipping/Handling Information

Virtual Business Solutions (VBS) wants its members and customers to be happy with their purchases. If you are unhappy with your purchase, please contact us at 604-542-9664 for a RA number (Return Authorization) number to start the return process if eligible.

VBS will grant refunds (less shipping and handling), for our own products (exluding *) returned to VBS in resalable condition and original packaging within 15 days of the invoice date. The Virtual Business Startup System (VBSS) has a return date exception of of 45 days from date of invoice.. All returns are subject to a 10% restocking fee which covers restocking administrative costs. Return requests must be in writing and be accompanied by a RA.number. There are no price guarantees on any products.and some discounts are limited-time offers only. VBS may offer a 7 day price guarantee against sale items if purchaser contacts VBS during sale period. All exchanges or returns must follow the above RA process.

*Sale items, downloaded products like ebooks and VAinsider Track Memberships are final sales and are non-refundable. Refunds from products from third party affiliate programs are dealt with directly by the third party themselves and VBS is not responsible for contact with third party nor refunds.

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from VBS, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

To prevent fraudlent acts, refunds are only issued back through the same payment process as the payment was made through and no substitutions are allowed. ie) If you paid by your Visa card then the refund can only be issued back to the same Visa card number you paid with and not a different credit card/cash/cheque/etc.

Most orders will be mailed within 5 days of receipt and be sent by Expedited Parcel or Express Post with delivery approximately 8 to 14 days later anywhere in North America. International orders, please email for shipping and handling pricing.

If order by mail, please send money orders to:

Virtual Business Solutions
Suite 393, 800-15355 24th Avenue
Surrey, BC, Canada V4A 2H9

Privacy Policy & Terms

Virtual Assistant Networking Association using the domain name VAnetworking.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the VAnetworking.com website. This privacy statement applies solely to information collected by this web site.

IP Address
We use your IP address to help diagnose problems with our server and to administer our web site. Your IP address is used to gather broad demographic information.

Registration Information
Our site's membership registration form and other contact forms may require users to give us contact information (like their name and email address), and optionally, organizational affiliation and additional contact information, which will be stored in our database. We use user contact information from the contact forms to confirm your registration details and password and to send the user information about VAnetworking.com (such as sending new passwords should you forget your current one) . We do not redistribute this information.

Links
This site contains links to other sites. VAnetworking.com is not responsible for the privacy practices or the content of such web sites.

Cookies
This site system uses cookies to store information on your local computer. These cookies serve to improve your viewing pleasure and to measure the effectiveness of our advertising and PR programs.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Access to administrative areas of our site is password protected. As a user you agree to any information you have entered to register your account being stored in a database. While this information will not be sold or disclosed to any third party without your consent the webmaster, administrator and moderators cannot be held responsible for any hacking attempt that may lead to the data being compromised.

Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving occasional email notices from administrators and moderators upon registration.

Correct/Update
This site gives users the following options for changing and modifying information previously provided. Users can edit their information.

Disclaimer:
Virtual Assistant Networking Association or its affiliates, namely Virtual Business Solutions and Mediamage Business Solutions cannot be held liable for any services rendered or products purchased from individualsor advertisers who list or advertise in this VAnetworking forum or the VAnetworking search engine directory. All businesses are individually owned and operated and have no affiliation with any of the above named.

Contacting the Site Operators
If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you may contact Tawnya.